Eight Bluebird Care offices have been nominated for the Q Mark Homecare Company of the Year Award. Bluebird Care has also been shortlisted for Business Group of the Year which we have won twice in three years, and we are the current holders of the title.
Congratulations to our Galway, Dublin North, Limerick, Dublin West and Kildare/Laois/Offaly offices as well has Head Office for displaying excellence in quality homecare standards.
There is always space for improvement, no matter how long you have been in business. We base on our business on quality processes and like to lead by example in our industry. We have engaged with EIQA for quite a number of years and each year have a number of our offices who reach the finals. I would like to congratulate this year’s nominees who work daily to constantly improve. This a team award. – Eddie O’Toole, Operations Director, Bluebird Care Ireland
Why Q Mark for Homecare?
In the absence of state regulations the Q Mark for Home and Community Care Quality Management Systems framework ensures home and community care operators have established business processes and procedures to ensure that the highest standard of care is provided to all clients and transparency for their families.
This ensures that Home and Community care providers are independently assessed in the key areas but not limited to:
Effective Management including; corporate governance, professional standards, community involvement, continuous improvement, adequate numbers of trained and appropriate skilled staff to ensure the safe delivery of care and service to service users.
Appropriate Access and Service Delivery; including assessment, care plan development and delivery, reassessment.
Service Users Rights and Responsibilities including; privacy, confidentiality, advocacy, independence and complaints management.
The Q Mark for Home and Community Care – The Only 100% Continuous Improvement Programme!
The Q Mark for Home and Community Care is a continuous improvement programme. This means that 100% of your services processes, procedures and resources are assessed on an annual basis in compliance with the Q Mark for Home and Community Care QMS framework criteria.
At the end of each annual assessment, each Home and Community Care service provider is given an extensive business report. This will identify current best practices as well as suggested areas for improvement and will provide you with the basis of a business plan for the year ahead. The report will also identify ways for the service provider to operate to the highest standard of quality care and provide an excellent quality of life for service users.
During subsequent assessments, all recommendations from previous reports will be assessed to ensure that every Home and Community Care provider continues to improve their standard of operation year on year.
Using The Q Mark framework ensures that a Home and Community Care provider has accountability in every part of their service, whilst enhancing consumer and client confidence. It also allows for easy preparation for any regulatory authority audit e.g. NERA.
What are the Q Mark Awards?
The National Q Mark awards are widely recognised as the Oscars of Business Excellence.
The awards night celebrates the success of businesses over a range of sectors that review 100% of their processes and procedures 100% of the time so that they continually operate best practice standards.
All companies that are audited during the ‘awards window’ 1st April – 31st March are considered to compete for a National Q Mark Award. However, only business that achieve the highest scores at audit are shortlisted in their relevant category.
Once Shortlisted, all companies must complete a highly detailed submission document. This submission document is then presented to an expert panel of independent judges. Our judging panel includes experts from the areas of Food Safety, Employment Law, Academia, Business & Quality to name but a few.