Bluebird Care Galway Takes the Gold for the Third Time!  

It’s official! Bluebird Care Galway, has just been named as the Best Homecare Provider in Ireland for Quality Management Systems at this year’s National Q Mark Awards.

Hailed as “The Champions of Business Excellence”, the team from Bluebird Care Galway were beaming with pride as they were called to the stage to receive the winner’s award during a thrilling ceremony held in the Clayton Hotel Burlington Road Dublin.

The Q Mark Awards are forever associated with Quality and Excellence in the minds of Irish consumers and it is the only system which allows businesses monitor 100% of their processes and procedures 100% of the time. Winning this award has shown that the team in Bluebird Care Galway truly care about their customers and are willing to go the extra mile to ensure that it achieves the highest possible standards at all times.

Bluebird Care Galway was established in October 2008 and is owned and operated by Sean & Eileen Lyons and Carolyn Corless. Employing 145 staff and caring for more than 600 people in their own homes, they have been in the Q Mark since 2012.

As they left the stage, Sean Lyons (Managing Director) said “To be a recipient of a National Q Mark Award is a tremendous achievement. I think it is most important for our customers who are once again reminded that they have chosen a homecare provider that puts them at the heart of their business. We will continue to monitor best practice and partnering with EIQA will continue to improve ourselves“.

Carolyn Corless (General Manager) said; “I am thrilled to have received this prestigious award for the third time, it is a testimony to the collective efforts of the whole team at Bluebird Care Galway who work tirelessly every day providing Q Mark certified Homecare thus enabling hundreds of people to live at home for all of their lives.”

To further demonstrate their commitment to providing the very highest Standards of Homecare Bluebird Care Galway operate to both HIQA’s “National Standards for Safer Better Healthcare 2012” and to ISO9001 the international Quality Standard. 

Bluebird Care Galway is part of the Bluebird Care network of Homecare providers who also won the EIQA “Business Group of the Year” award at the same event making it a double celebration for Bluebird Care which demonstrates that high standards are the very heart of everything we do across the country.

Photo from L to R: Kasia Klimczak Bluebird Care Galway, Martina Molloy Bluebird Care Galway, Mags McGrath, Irene Collins EIQA,  Carolyn Corless Bluebird Care Galway, Sean Lyons Bluebird Care Galway, Carol Kennedy Bluebird Care Galway.

 Media Contact:

Sean Lyons        
Bluebird Care Galway
Tel: 091 4 800 48

Mob: 087 20 50 686
Email:

Croí & Bluebird Care, Patient Education Partnership

Education at the heart of stroke and heart disease prevention

Bluebird Care Supports Croí

The efforts of heart and stroke charity Croí in preventing death or disability from heart attack and stroke have received a welcome boost this week by way of a generous donation from local home care company Bluebird Care who have become a Croí Patient Education Partner for the coming year. The partnership aims to prevent heart attacks and strokes in the West of Ireland through patient education and awareness initiatives which will educate people on the risk factors for heart disease and stroke and signpost them to a healthier and longer life.

Managing Director of Bluebird Care in Galway, Sean Lyons says that losing his father to a heart attack at a young age gives him a greater appreciation for the work of Croí.

“I believe that if Croí was around when my father suffered his heart attack, he might probably be alive today. The services provided by the charity are invaluable not just in terms of after-care but also in terms of preventive education. The patient education programmes and activities which are being invested in by Bluebird Care aim to save lives and we are very proud to be part of it.”

Speaking at a reception in the Croí Heart & Stroke Centre, Croí CEO Neil Johnson said “support from local companies like Bluebird Care is vital for the continuation of our work as we rely totally on sponsorship partnerships such as this. We are delighted to receive this very welcome support from Bluebird Care whose work has synergies with the key messages we are trying to convey to those living with heart disease or stroke” 

Johnson went on to say that “the work being undertaken at the Croí Heart & Stroke Centre aimed at risk factor reduction and supporting lifestyle and behaviour change is yielding measurable health benefits. The results being achieved have been independently verified as improving cardiovascular health and wellbeing with the added benefit of being cost saving to the health service”

Croí & Bluebird Care - Stroke and heart disease prevention

Signing of 2017 Croí & Bluebird Care, Patient Education Partnership: Neil Johnson, CEO, Croí
Sean Lyons, Managing Director, Bluebird Care
Joe Kavanagh, Corporate Relations, Croí

Galway man Malachy Matthews who has taken part in one of Croí’s education programmes says it has ‘transformed’ his life. Malachy who had a mini stroke says it could be explained by a lifetime of not looking after himself that just caught up with him.

“I had effectively been loading my gun for many years, smoking, drinking and eating what I wanted without taking regular exercise and that day, my luck ran out. Attending Croí’s MyAction programme was life-changing, just as life-changing as the day I had my stroke.

“They re-calibrated my thinking about my own health and lifestyle, they educated me, but most of all they empowered me. I got great advice and help from a medical nurse, dietician and physiotherapist and they looked at all aspects of my loaded gun. I cannot thank them enough.”

Watch Malachy Matthew’s story

Watch Croí & Bluebird Care collaborate

Bluebird Care Shortlisted for Three Q Mark Awards

Three Bluebird Care offices have been shortlisted for the prestigious Q Mark award for ‘Homecare Company of the Year’.

Bluebird Care offices in Meath, Carlow/Kilkenny/Waterford and Galway are in the running for 2015 homecare company of the year. The team in Galway led by Sean Lyons actually scooped the title last year and the Meath office led by Gavin Kane and JJ Fay were 2014 runners up. Brian Egan and his team in Carlow/Kilkenny/Waterford are hoping to do well this year also bearing in mind they were finalists in the 2013 awards.

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The Q Mark Awards are organised by Excellence Ireland Quality Association and the awards process reflects a commitment to continuous improvement.

Speaking this week Eddie O’Toole, Operations Director with Bluebird Care said they are both excited and humbled by the triple award nominations. “In the business of homecare quality standards must always be delivered upon. Bluebird Care was the very first franchised homecare company to have all its offices Q Mark certified by EIQA so meeting and exceeding the highest standards of care is the central ethos of our nationwide network of homecare companies. I would like to wish Gavin, JJ, Sean and Brian the very best at the final ceremony in September.”

 

Bluebird Care Galway Wins National Q Mark Title

It’s official! Bluebird Care Galway, based in Parkmore, has just been named as the Best Homecare in Ireland for Quality Management Systems at this year’s National Q Mark Awards. They were also runners up to Road Bridge as National Winner’s for “Best Company in Ireland for Quality Management Systems”.

Hailed as “The Pioneers of Business Excellence” and “The Innovators that will take Ireland to greater heights of Quality and Excellence”, the team from Bluebird Care Galway was beaming with pride as they were called to the stage to receive the winner’s trophy during a glamorous awards ceremony held in the Double Tree by Hilton Hotel in Dublin.

Director of Bluebird Care Galway Sean Lyons says, “The whole team are very excited to have won this prestigious award as it’s independent recognition of the high quality of the Homecare service our Care Staff provide to our Customers.

“This award recognises the expert management skills of our Care Manager Carolyn Corless who works tirelessly and professionally to ensure that our Customers receive the very highest standards of care and she also ensures that our large team of Care Assistants work in a professional environment at all times.

“Carolyn is ably supported by a strong management team who work exceptionally hard to ensure that our Customers receive only the highest standard of care possible. Finally Sean says that he would like to thank all our many Customers for their continued support as without them nothing is possible.”

The Q Mark Awards are indelibly associated with Quality and Excellence in the minds of Irish consumers and is the only system which allows businesses to monitor 100% of their processes and procedures 100% of the time. Winning this award has shown that Bluebird Care Galway truly cares about the people they care for and is willing to go the extra mile to ensure that it achieves the highest possible standards at all times.

The Minister for Jobs, Enterprise and Innovation, Richard Bruton TD, who attended this year’s National Q Mark Awards, said “At the heart of our jobs plan is supporting Irish businesses providing products and services to the highest global standards and creating good, sustainable employment. It is great to see tonight so many Irish businesses from all parts of the country making high standards a key part of their offering to customers. These are the innovative Irish businesses that will power the engine of our recovery, and I wish them every success in the future”.

In the face of increasingly competitive markets and mounting pressure on companies to produce goods and services at low cost, many of us now have concerns about who is protecting us when it comes to quality testing and best practice. This is why it is so reassuring to know that EIQA – The Guardians of The Q Mark, are still rigorously auditing all types of businesses and will only award the coveted Q Mark to those that operate at standards far above the current legislative requirements and conduct their affairs with the consumer’s best interests in mind.

Bluebird Care Galway was founded in October 2008 and currently employs a dedicated team of one hundred and four people throughout Galway. The service provides domiciliary care both on behalf of the HSE and through private home visits. Bluebird Care Galway offers services which are essential to clients’ standard of living, especially considering many of these clients require assistance in order to go about their daily routines. Bluebird prides itself on providing a compassionate, top class service and prioritises the highest standards across every area of its operations.

As they left the stage having been presented with their award, Carolyn Corless, Care Manager at Bluebird Care Galway, said “To be a recipient of a National Q Mark Award is a tremendous achievement. I think it is most important for our customers who are once again reminded that they choose a Homecare provider that puts them at the heart of its business. We will continue to monitor best practice and we will continue to improve ourselves”.

Known as The Oscar’s of Business Excellence, The Q Mark Award is the highest accolade an Irish business can achieve, given both the fierce competition and the exacting standards required and Bluebird Care Galway can now relax in the knowledge that they are officially the Best Homecare in Ireland for Quality Management Systems.

Irene Collins, Managing Director of The National Q Mark Awards said, “The entire team from Bluebird Care Galway can be justifiably proud of the outstanding achievement of being named the winner of the Best Homecare in Ireland for Quality Management Systems.The investment by Sean in up-skilling his team has seen them embrace new systems that put best practice at the heart of everything they do. This is a real team result. We would like to congratulate them on this fantastic achievement and we wish them continued success on their journey towards excellence.”

Bluebird Care Galway has demonstrated extraordinary levels of dedication and unerring quality throughout The Q Mark assessment process. Its award winning success can be attributed to the dedication of every single member of the team in their interaction with The Q Mark. Achieving a place as a finalist for The Q Mark Finals demonstrates exceptional standards in and of itself. Homecare Providers like Bluebird Care Galway which go on to win a National Q Mark Award, prove that they have exceeded even these impeccable standards, thereby earning their title as the Pioneers of Business Excellence.

The Team from Bluebird Care Galway