At the awards in the Clayton Hotel, Dublin Kay Leahy says” I am extremely honoured and proud, given both the intense competition and the exacting standards required. It has been made possible by the committed, dedicated and hardworking staff in County Clare. So thank you all”.
It’s official! Bluebird Care Galway, has just been named as the Best Homecare Provider in Ireland for Quality Management Systems at this year’s National Q Mark Awards.
Hailed as “The Champions of Business Excellence”, the team from Bluebird Care Galway were beaming with pride as they were called to the stage to receive the winner’s award during a thrilling ceremony held in the Clayton Hotel Burlington Road Dublin.
The Q Mark Awards are forever associated with Quality and Excellence in the minds of Irish consumers and it is the only system which allows businesses monitor 100% of their processes and procedures 100% of the time. Winning this award has shown that the team in Bluebird Care Galway truly care about their customers and are willing to go the extra mile to ensure that it achieves the highest possible standards at all times.
Bluebird Care Galway was established in October 2008 and is owned and operated by Sean & Eileen Lyons and Carolyn Corless. Employing 145 staff and caring for more than 600 people in their own homes, they have been in the Q Mark since 2012.
As they left the stage, Sean Lyons (Managing Director) said “To be a recipient of a National Q Mark Award is a tremendous achievement. I think it is most important for our customers who are once again reminded that they have chosen a homecare provider that puts them at the heart of their business. We will continue to monitor best practice and partnering with EIQA will continue to improve ourselves“.
Carolyn Corless (General Manager) said; “I am thrilled to have received this prestigious award for the third time, it is a testimony to the collective efforts of the whole team at Bluebird Care Galway who work tirelessly every day providing Q Mark certified Homecare thus enabling hundreds of people to live at home for all of their lives.”
To further demonstrate their commitment to providing the very highest Standards of Homecare Bluebird Care Galway operate to both HIQA’s “National Standards for Safer Better Healthcare 2012” and to ISO9001 the international Quality Standard.
Bluebird Care Galway is part of the Bluebird Care network of Homecare providers who also won the EIQA “Business Group of the Year” award at the same event making it a double celebration for Bluebird Care which demonstrates that high standards are the very heart of everything we do across the country.
Photo from L to R: Kasia Klimczak Bluebird Care Galway, Martina Molloy Bluebird Care Galway, Mags McGrath, Irene Collins EIQA, Carolyn Corless Bluebird Care Galway, Sean Lyons Bluebird Care Galway, Carol Kennedy Bluebird Care Galway.
Bluebird Care Galway
Tel: 091 4 800 48
Mob: 087 20 50 686
Company named Business Group of the Year & Homecare Company of the Year at the National Q Mark Awards
Bluebird Care has just been named as Ireland’s Business Group of the Year at this year’s National Q Mark Awards.
The Bluebird Care Team were delighted to be called to the stage to receive the winner’s gold medal trophy during an exciting awards ceremony held in the Double Tree by Hilton Hotel in Dublin. Winning this award demonstrates Bluebird Care’s continued commitment to excellence within the homecare industry.
The Minister for Social Protection, Leo Varadkar TD, who attended this year’s National Q Mark Awards, said “At the heart of the Governments strategy is supporting Irish businesses through policies to create the environment for a strong economic recovery by promoting competitiveness and productivity. Quality standards and good governance enables this growth and competitiveness and it is exciting to see companies in the public, private and not for profit sectors competing side by side. These are the modern Irish businesses that are driving the engine of our recovery, and I wish them every success in the future”.
Bluebird Care provides accessible, quality, safe care for individuals of all ages in the home and community setting, operates in 26 offices throughout Ireland, and delivers over 25,000 care visits per week.
Bluebird Care dedicated this award to their 1500 Care Staff around Ireland who work so diligently on their behalf to provide a high standard of care to their customers and families on a daily basis.
Irene Collins, Managing Director of The National Q Mark Awards stated that the team in Bluebird Care did not rest on their past achievements and offered her congratulations to everyone involved. She further stated that, “when the homecare sector is finally state regulated in Ireland, Bluebird Care will be more than ready because they have been advocates for quality standards and external audit procedures for four years.”
Brian MacGoey, Managing Director of Bluebird Care Ireland, stated that it was time that all homecare companies embraced the Q Mark ahead of regulation in the marketplace.
“We want to see regulation and have publicly called for it for many years. It’s important that the sector as a whole maintains high standards, after all that’s what our customers and the HSE expect. We adhere to HSE guidelines, are mindful of the HIQA standards, have our own internal auditing procedures and in addition, we embrace the Q Mark process to ensure we are not just maintaining those standards but that we are continuously improving upon them.”
Bluebird Care in Galway also won the prestigious Homecare Company of the Year award at the national Q Mark Awards.
Sean Lyons, Director of Bluebird Care Galway accepted the Homecare Company of the Year award for the second time in three years. “This award is dedicated to our staff who care for people who choose to remain at home. They are committed to quality care and understand how and why we have audit procedures, both internally and externally. I am absolutely thrilled to accept this award for a second time and it will only excel our passion for increasing care standards in our business.”
Bluebird Care had eight offices as finalists in the Homecare Company of the Year category, namely, Sligo/Mayo, Clare, Limerick, Kildare/Laois & Offaly, Dublin North, Dublin West, Head Office and Galway who won the title.
The Q Mark Awards are forever associated with Quality and Excellence in the minds of Irish consumers and it is the only system which allows businesses monitor 100% of their processes and procedures 100% of the time. Winning this award has shown that Bluebird Care truly cares about its customers and is willing to go the extra mile to ensure that it achieves the highest possible standards at all times.
Eight Bluebird Care offices have been nominated for the Q Mark Homecare Company of the Year Award. Bluebird Care has also been shortlisted for Business Group of the Year which we have won twice in three years, and we are the current holders of the title.
Congratulations to our Galway, Dublin North, Limerick, Dublin West and Kildare/Laois/Offaly offices as well has Head Office for displaying excellence in quality homecare standards.
There is always space for improvement, no matter how long you have been in business. We base on our business on quality processes and like to lead by example in our industry. We have engaged with EIQA for quite a number of years and each year have a number of our offices who reach the finals. I would like to congratulate this year’s nominees who work daily to constantly improve. This a team award. – Eddie O’Toole, Operations Director, Bluebird Care Ireland
Why Q Mark for Homecare?
In the absence of state regulations the Q Mark for Home and Community Care Quality Management Systems framework ensures home and community care operators have established business processes and procedures to ensure that the highest standard of care is provided to all clients and transparency for their families.
This ensures that Home and Community care providers are independently assessed in the key areas but not limited to:
Effective Management including; corporate governance, professional standards, community involvement, continuous improvement, adequate numbers of trained and appropriate skilled staff to ensure the safe delivery of care and service to service users.
Appropriate Access and Service Delivery; including assessment, care plan development and delivery, reassessment.
Service Users Rights and Responsibilities including; privacy, confidentiality, advocacy, independence and complaints management.
The Q Mark for Home and Community Care – The Only 100% Continuous Improvement Programme!
The Q Mark for Home and Community Care is a continuous improvement programme. This means that 100% of your services processes, procedures and resources are assessed on an annual basis in compliance with the Q Mark for Home and Community Care QMS framework criteria.
At the end of each annual assessment, each Home and Community Care service provider is given an extensive business report. This will identify current best practices as well as suggested areas for improvement and will provide you with the basis of a business plan for the year ahead. The report will also identify ways for the service provider to operate to the highest standard of quality care and provide an excellent quality of life for service users.
During subsequent assessments, all recommendations from previous reports will be assessed to ensure that every Home and Community Care provider continues to improve their standard of operation year on year.
Using The Q Mark framework ensures that a Home and Community Care provider has accountability in every part of their service, whilst enhancing consumer and client confidence. It also allows for easy preparation for any regulatory authority audit e.g. NERA.
What are the Q Mark Awards?
The National Q Mark awards are widely recognised as the Oscars of Business Excellence.
The awards night celebrates the success of businesses over a range of sectors that review 100% of their processes and procedures 100% of the time so that they continually operate best practice standards.
All companies that are audited during the ‘awards window’ 1st April – 31st March are considered to compete for a National Q Mark Award. However, only business that achieve the highest scores at audit are shortlisted in their relevant category.
Once Shortlisted, all companies must complete a highly detailed submission document. This submission document is then presented to an expert panel of independent judges. Our judging panel includes experts from the areas of Food Safety, Employment Law, Academia, Business & Quality to name but a few.
“Bring Care Home”
“I would like to thank the Bluebird Care team for the time and experience that was invested in me. I will treasure many memories I have of working with the clients and will always hold them dear to me” – Kelly
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