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FAQS

Care visits at home

What tasks will my Care Worker carry out?

The worst situation is to have someone arrive every day and say 'what do you want me to do?' That is why, before we even start to deliver the care, we agree a 'Care Plan' which details exactly what you have instructed us to do. This then becomes the work list for each day. There are a few ideas of what we do earlier on this page but we are happy to discuss any other services you would like.

And what will my Care Worker NOT do?

Once we have established exactly what you want on each visit we will work to that list. We do not give injections or change sterile dressings and we will prompt but not actually administer medication. Obviously we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care worker which is why we ask that any different tasks are referred to the office first.

Will I have the same person every day?

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular customer. This is to avoid someone new having to learn the ropes if the regular care worker is away on holiday etc. However we do keep the number of people to an absolute minimum. If a Care Worker cannot work as planned for any reason, we always have staff on call 24 hours, seven days a week should any emergencies arisen.

What about my personal security?

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they ever start work. In addition all staff will always be in uniform, (unless otherwise specified) and will carry a personalised identification card which shows their name, photograph and signature. The name of the staff member will always be notified to you in advance.

How can I be sure that my care worker will stay the full time and carry out all the tasks?

We take a belt-and-braces view to ensure that the service is exactly what is required. After every visit the care worker will write the details of what he/she has carried out during the visit in the Care Record (which stays in the customer's house). But in addition the customer is asked to show their satisfaction by signing the care worker's timesheet, which is returned to the office each week for checking.

How much does the service cost and can I get any help with the fees?

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. This is supplied after a complimentary, no obligation meeting with one of our professional care advisors. Clients or their family members can avail of up to 41% income tax relief on payments to Bluebird Care of up to a maximum of €50,000 per annum. Home Care Grants may also be applied for through your Local Health Centre.

How do I pay for my care?

We will send you a bill once a fortnight. If you wish to pay by standing order just let us know.

What happens when the office is closed?

We maintain an out-of-hours emergency service. As a customer of Bluebird Care you will be supplied with an emergency number that can be called 24 hours a day, 7 days a week.

What safeguards do I have?

We are registered with the Care Quality Commission which sets the minimum standards by which we operate. We are also full members of the United Kingdom Home Care Association (UKHCA) and the Irish Private Home Care Association. These bodies have standards which set out how we should operate. We also carry Public Liability insurance. We are providers of care to the HSE.

What if I don't like it or want to make changes?

Our experience tells us that people's care needs very often change. We therefore understand that there may be major or minor changes to make. That is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about ways the service can be delivered most effectively.

How do I start?

Contact Bluebird Care and make an appointment for us to visit you for a chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

Live in care

What tasks will my Personal Assistant carry out?

The short answer is 'almost anything you want them to'. However in order to prevent surprises and to avoid misunderstandings we will go through your daily and weekly routines before we set up the care and the task list will be based on that. Personal Assistants are trained in all aspects of care as well as being experienced in 'keeping house'.

And what will my Personal Assistant NOT do?

If you are on medication we are allowed to assist and prompt you but we cannot give injections or be part of a nursing regime. Your Personal Assistant is there to help and care for you. We do not therefore normally cook or cater for guests. If there is anything outside your normal routine which you would like carried out, please give the Bluebird office a ring and we can probably get it sorted out for you.

How does Bluebird Care recruit its personal assistants?

Personal Assistants come from all sorts of backgrounds and with lots of different talents. Our job is to look at the people we have available and identify those we feel are best suited to your care. Every applicant is interviewed face-to-face and references are taken up. The care workers all share a caring nature but also each one has gone through our Training Programme which covers all aspects of the role. Every Personal Assistant is reference checked and Garda screened before they can work for us.

What does the Personal Assistant need in the way of private space?

The Personal Assistant will need their own room with a bed, wardrobe and a television. This will allow him/her somewhere to go during their time off (if they choose not to go out) and lets them get a good night's rest so that they are fit and able to do their job during the day.

What about food and drink for the Personal Assistant?

The Personal Assistant will normally eat as part of the family.
You will not be expected to provide special meals, but the personal assistant's food and drink will normally be provided by you.

What are the working hours?

There is an expectation that your Personal Assistant should be available from 7.30am to 10pm but this does not necessarily mean that they should be working during all of that time. We normally arrange for 2 hours during each afternoon to be time off for the Personal Assistant. If this is not convenient other arrangements can be made.

What happens if I need my Personal Assistant to attend to me during the night?

Everyone understands that this may occasionally happen. Obviously if your Personal Assistant is awake with you at night, he/she will need to catch up on some sleep the next day, but that is to everyone's benefit. If your needs include regular assistance at night we will re-arrange the schedule for the rest of the working week accordingly.

How long will my Personal Assistant stay with me?

Normally for about five or six weeks at a time. At the end of that assignment he/she will either take a short time (usually a week) off and then return for another five weeks or alternatively a new care worker will come in for the 'long' assignment. We will, of course, talk to you about your preferences and your options before we make any definite plans.

What support will I receive from Bluebird Care?

Your Personal Assistant will have the support of a manager or supervisor from 7am to 10pm every day including weekends and Bank Holidays. This means that there is someone on the end of the phone during these times to advise in the case of an emergency or where guidance is needed. In this way we make sure that we offer as full a support as we can.

What safeguards do I have?

We are registered with the Care Quality Commission which is sets the minimum standards by which we operate. We are also full members of the United Kingdom Home Care Association (UKHCA) and are registered with the Irish Private Home Care Association. Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million) with Royal & Sun Alliance Insurance.

What if I don't like it or want to make changes?

Live-in care doesn't work for everyone, but the only way to find out is to try it! If it doesn't work for you we will terminate at the end of the first Personal Assistant's assignment (subject to the necessary notice period of four weeks). Similarly if any Personal Assistant is unacceptable to you they will not be returned to you for a second assignment. However we should take the time to talk through the implications with everyone involved to try to make sure that we make the right decision in the first place.

How do I start?

Contact Bluebird Care and make an appointment for us to visit you for a chat about how live-in care can work for you. At the end of the discussion you will either decide that Bluebird live-in care is not for you or alternatively you will instruct us to set wheels in motion to start your care provision. Either way the first step is to contact Bluebird Care.