Waterford Business Park
Director: Brian Egan
Tailored and professional home care services for people of all ages in their own homes what we provide here at the Waterford branch of Bluebird Care.
Our care at home provision is flexible and tailed to suit individual client’s needs (after all, no two clients are ever the same). Some of those needs include the following:
What our services involve:
- Help with getting out of and into bed
- Assistance when it comes to washing such as showering and bathing
- Taking people to hospital appointments and helping them when it comes to taking medication and other first aid tasks
- companionship and help with social activities
- Buying food and preparation meals then cleaning up afterwards
- Light household duties
Before planning a client’s care package we will always embark on a thorough assessment beforehand. Unlike other care at home providers we don’t believe in a simple “one size fits all” approach. That’s because clients’ needs vary and should be respected as such.
As far as possible we will always attempt to match carer and client as best as possible and on a regular basis since continuity is important – for both parties. It also results in a much better working relationship.
A service such as care at home provision must always be reviewed since clients needs change as time goes on. For instance some may need more intensive supervision while others may feel they can cope on their own without our help. Because of this we carry out regular management checks to ensure the services we are provided are fit for purpose.
"We would like to express our deepest gratitude to the 'Bluebird Care Girls' who cared for my Father. Their caring manner, patience and kindness was so much appreciated and impacted so positively on my father. He looked forward to their visits and spoke so highly of them all. Their unceasing humour and cheerfulness helped him through each day. The kind ladies that looked after my father went above and beyond the role of a carer and it was evident from their visits that they truly cared. We are truly thankful for everything they did."
What are our qualifications?
Our care workers are supervised by a nurse manager.
Our staff have recognised qualifications such as FETAC/QQI Level 5 in healthcare or related disciplines such as Social care and other relevant subjects.
Our Nurse Managers who manage our care staff are qualified Nurses.
What do we cover in in-house training?
- Abuse for vulnerable clients Training
- Child Protection
- Dementia Training
- Induction training
- Manual handling skills
- Medication administration and management
- Tracheostomy care training
- Crisis prevention intervention (CPI)
- Percutaneous Endoscopic Gastrostomy (feeding tubes training)
Our care manager happens to be an instructor in manual handling and patient moving. We also have a supervisor who is a qualified medication manager practitioner and another who boasts a CPI qualification.
Much of our ongoing training takes the form of e-learning and we encourage all staff to participate in this.
“I would just like to say thank you very much for giving me the opportunity to work for Bluebird Care, which I really enjoyed and learned so much. I would like to wish you all the best of luck in the future.”
Do we cover dementia care?
Dementia care is a specialist area and the treatment of which is a skill which we are keen for our staff to undertake and become familiar with. Many already are.
Dementia care plans are decided in conjunction with the families involved (who know their loved ones better than most after all). That way we can better understand our clients along with their likes and dislikes, from dietary choices to physical activity, fears and friendships.
What makes people choose Bluebird Care Waterford?
The Waterford branch of Bluebird Care has an excellent reputation in the area.
We pride ourselves on providing a flexible, efficient and extremely professional service to our clients and their families. We want our staff and services to make a positive impact on those we care for.
Our service will always be tailor-made to client’s wishes. Not for the first time have we received gratitude for this specialised regard. We are proud of the testimonies which can be found on our website. If you are considering hiring us then we’d certainly advise taking a read through them.
"I just want to place on record the families heartfelt gratitude for the wonderful care and attention provided by the Bluebird Care carers and the wonderful back up from the admin staff. We would especially like to place on record our gratitude and appreciation especially to our Bluebird Carer care who was outstanding in her care and indeed the love, kindness and respect she showed Daddy. Thank you all very much. Without your support we could not have kept Daddy at home for so long."
Areas we service
- Waterford City
- Dunmore East
Phone: 087 2476693
Brian as Managing Director is committed to ensuring that Bluebird Care provide a high standard of service for everyone we work with.
Brian previously worked in financial services. He gained substantial expertise over 11 years in Finance related roles as well as experience in Staff Management and Client relationships Management. These areas continue be a large part of his role as Managing Director of Bluebird Care Carlow/Kilkenny and Waterford.
Brian stepped away from the Finance Sector and opened the Bluebird Care office for the Carlow, Kilkenny and Waterford Area in 2010. As a local person, Brian’s vision was to set out and provide a service to an extremely high standard and ensure that anyone who Bluebird Care support will really see the benefit of the service provided.
Phone: 086 4108897
Liz is a qualified Nurse (RGN) with extensive experience in care both in the private and public sector. Liz worked in the Community for the HSE and has substantial experience in delivery of Care and Management in residential settings.
Liz joined the Bluebird Care Team in June 2011 and enjoys her role in managing the care team; recruiting and training staff, undertaking customer assessments, assisting in the day-to-day running of the office, and communicating with customers and other healthcare professionals.
Liz is a key point of contact for the HSE in particular the Directors of Public Health Nursing. Liz is a Qualified Manual Handling and Patient Moving Instructor which she uses to provide guidance for staff in these areas to supplement the Certificates they have already acquired. Liz along with all the Bluebird Care team strives to achieve the highest standards of Care on a daily basis.
Luan Lyons is a qualified nurse (RGN) with strong experience working in Care in the community, hospital and residential settings.
Luan joined the Bluebird Care Team in February 2012. In the role of Assistant Care Manager she ensures care plans are reviewed and updated as required, and that standards are constantly maintained by the care workers and personal assistants, each day supporting and supervising staff while they provide care and support services to our customers.
Luan is a Qualified Medication Management Practitioner and uses this Qualification to ensure Bluebird Care gives clear guidance in the area of medication management to our clients.
Luan prides herself on delivering high standards and ensuring that all our staff provide services to these same standards.
AnnMarie is an experienced professional in office administration.
She manages the rostering of staff through our bespoke roster software and also manages many of the administration functions within the office. AnnMarie is also the key person at the end of the phone and is always ready to deal with client and staff queries in an efficient manner.
AnnMarie also shares the Bluebird Care passion for high standards of Care and this comes from her own family experience in caring for a loved one.
Mary O’Brien is a qualified Intellectual Disability Nurse (RNID) and received her qualification from Waterford Institute of Technology.
Mary provides support to the Office Nurse Managers and also provides hands on Nursing Support to various clients in the community. She will be based in our Carlow/Kilkenny office in Ayrfield Medical Park but will also spend time travelling to clients at home.
Mary will also be available to support our Carers and Personal Assistants and will link in with Healthcare Professionals throughout Carlow, Kilkenny and Waterford.
Mary is passionate about ensuring a high standard of care is delivered and that a professional service is received by all clients.
Jackie Nolan joined Bluebird Care in 2010 as a Care Assistant.
Jackie has provided care & support for numerous clients with different needs ranging from personal care to mobility issues to specialist Care for Dementia clients. Jackie’s high standards and professional approach led to her promotion to Care Supervisor in 2013 where Jackie supports our Carers and clients through Supervisions and reviews.
Jackie also manages our Bluebird Proof of Delivery system. Jackie is a qualified CPI (Crisis Prevention Intervention) Instructor and gives this course to our staff to benefit them when working in areas of challenging behaviours
Gillian is a care professional with significant experience in the care industry in areas such as residential childcare, early childhood care, aftercare development, outreach support, domestic violence and working with the elderly. She also has significant experience in the area of administration and clerical work which lends itself very well to her role as Care Coordination Team Leader for Bluebird Care.
Gillian holds a degree in Applied Social Studies from Cork IT as well as a range of other Care related qualifications including a Diploma in Multi Element Behavioral Support. Gillian also possesses qualifications in office administration. To compliment this Gillian is a qualified trainer (QQI Level 6).
As one of our Care Coordinators Gillian is at the end of the phone in Bluebird Care to ensure our clients, staff and other partners such as the HSE and other healthcare professionals receive an efficient and professional service.
Gillian manages our staff planning and roster process and liaises with our clients on a daily basis. Gillian is a key support for our staff and clients and prides herself on working to high standards which in turn leads to high standards in the provision of care and support services to those that we work with.