Bluebird Care has a unique management structure, and all our staff are supported by managers with clearly deﬁ ned roles and responsibilities. We are the only home care provider with a Medical Director – Prof Stephen Lane, Consultant Respiratory and General Physician at AMNCH, Tallaght Hospital, Peamount Hospital and Professor of Respiratory Medicine at Trinity College Dublin, – as part of our extended management team.
The company’s characteristics and strengths include excellence in the provision of person-centred care, which is responsive, ﬂexible and always provided to the highest standards of quality and safety by fully-qualiﬁed advanced home care workers and personal assistants.
The care manager must have either a nursing qualiﬁcation or relevant qualiﬁcations in social care, as they have overall responsibility for the management of the care team. Their duties include: the recruitment and training of staff, undertaking customer assessments, the day-to-day running of the ofﬁ ce, and communicating with customers and other healthcare professionals.
Quality assurance is also a key task of the care manager, as they have responsibility for monitoring standards and maintaining accurate records in preparation for external and internal audits.
Their role is focused on supporting and supervising our staff while they provide care or support services to our customers. Their working background is either in the nursing profession or as a qualiﬁed social care worker, with extensive hands-on experience. Supervisors are very involved in ensuring care plans are reviewed and updated as required, and that standards are constantly maintained by the care workers and personal assistants.
Based in the ofﬁ ce, the co-ordinator is normally the ﬁrst point of contact when people phone Bluebird Care. The co-ordinator’s role is very customer and staff focused, as they are tasked with communicating on a daily basis with both staff and our customers. Other duties include preparing the weekly rotas and communicating any changes to customer visits to the relevant staff.
All our care staff are recruited directly and as such must meet the very highest standards. The role of the care worker is very much about delivering personal care and assistance so that our customers can remain independent in the community. All care workers must have a third-level qualiﬁ cation such as a FETAC level 5 in a health-related subject, or be working towards one.
Among the tasks they frequently, but not exclusively, undertake are:
- Full personal care, including showering and bathing
- Mobility assistance, including the use of hoists and other equipment
- Assisting with medication Managing continence and assisting with catheters or stomas
- Assisting with managing the home, i.e. cooking, cleaning, security
- Facilitating socialising in the community, e.g. meeting friends, going shopping
- Aiding attendance at appointments, e.g. hospital or GP
- Childcare services, including nanny services
Personal Support Assistant/Rehabilitation Support Assistant
The role of personal support assistants is very different from the traditional role of the care worker. The primary focus here is to work with individuals who have an intellectual or sensory disability, or who may have an acquired brain injury caused by, for example, a stroke or a road trafﬁc accident.
To support people with this type of disability, the personal support assistant can provide a supportive and enabling environment that encourages independent living within the community, allowing people to live their lives as fully as possible and supporting them in all kinds of activities; always, however, with safety and security in mind.
The role of the personal support assistant has many aspects and the work they do can vary from one individual to another. But their principal functions include:
Support with Physical Needs
- Co-operating with the person in facilitating care/ self-care and daily living requirements
- Supporting and assisting the individual in maintaining their own homes, clothing and other personal effects (general household duties)
- Developing an understanding of the person’s speciﬁc needs and aspirations, in order to enable them to communicate effectively their wishes and intentions
- Facilitating mobility within the individual’s own home and in the community
- Assisting with medication
- Helping with dietary requirements, such as meal preparation, eating and/or drinking, shopping and supplies management and assisting with healthy eating choices
- Assisting with all aspects of personal care and continence management
Support with Social, Leisure and Vocational Needs
- Escorting the person outside of their home as required, so as to promote community involvement
- Keeping appointments
- Attending college and supporting the person by taking and writing up notes
- Promoting the individual’s personal interests and hobbies, or developing new skills
- Accessing employment and possible voluntary work
- Assisting with the management of ﬁnances, to ensure household bills are paid