The homecare sector in Ireland is unregulated. Therefore how can you establish the quality standards of any homecare company? In this blog post we try to answer this question.
Member of HCCI
Home and Community Care Ireland
Home and Community Care Ireland is the independent voice of homecare companies in Ireland. Members of HCCI are in favour of regulation in their sector and are actively lobbying government on this move.
Excellence Ireland Quality Association is Ireland’s leading certification body. They conduct independent quality audits of homecare organisations. Those homecare companies who have received, completed and have been successful in EIQA audits are awarded with the Q Mark of Quality. Bluebird Care won Business Group of the Year for 2013/2014 illustrating our commitment to quality homecare.
Internal Company Auditing & Standards
All homecare companies should undertake their own internal audits of all offices. Strict policies and procedures should be in place to ensure high standards are maintained and improved on an ongoing basis. These policies should relate to care planning, staffing, invoicing, quality standards, branding, corporate social responsibility, customer service, training and ongoing professional development and information technology.
Openness & Transparency
All homecare companies should be open and transparent in all aspects of their business. From pricing and invoicing to staff training, auditing and quality systems – all parts of the homecare company’s business should be open to scrutiny by the customer.
Is there positive and genuine customer feedback from existing and past clients? Do you know somebody who has used their service? A recommendation or referral can be valuable when seeking quality homecare.
Homecare companies that win awards in their sector to acknowledge high standards or other areas of their business are assessed by their peers.
Staff Training & Qualifications
Maintaining high care standards will depend on the quality of the training and experience as well as the academic qualifications of your staff. Staff should be adequately trained to take on a care role and they should be offered ongoing professional development.