Dublin West – Scheduler/Care Coordinator

The role of the Scheduler/Care Coordinator is to manage all customer home care packages, HSE and private.

You must be able to work unsupervised to strict deadlines and coordinate well with teams of carers and supervisors in the community. This position is a fast-paced critical role within the service.

Requirements: Experience in a similar role and a background is essential. Must have current or prior experience of working as a Scheduler/Care Coordinator in a Home Care Company or similar: An open approach to problem solving and a willingness to think outside the box is encouraged.

  • Excellent organisational skills
  • Efficient and energetic
  • High levels of motivation
  • IT literacy to include Microsoft packages; excel, word
  • Excellent communication skills
  • Ability to work to strict deadlines
  • Commitment to a high professional standard
  • Ability to work well within a team

 

Key Work Functions:

  • Answering incoming calls in a friendly, professional and knowledgeable manner
  • Coordinating care assistants’ schedules on a daily basis using Bluebird Care in-house system (training provided)
  • Monitoring care assistants care visits using Bluebird Care in-house system, to ensure proof of delivery of service
  • Processing new HSE/private referrals and carrying out any other administrative tasks relating to these tasks
  • Developing good relationships with care assistants and customers alike
  • Complying with Bluebird Care policies, procedures and guidance at all times
  • Having an understanding of the relationship of Bluebird Care with the HSE/Stakeholders
  • Monitoring care assistants and customers concerns
  • Dealing with emergency situations effectively and decisively
  • Entering and maintaining care assistant and customer records accurately
  • Participating in on call/ emergency out of hours duties on a rota basis

Job Type: Full time permanent contract

Salary: €28,000.00-€30,000.00 per year

Email cv to; dublinwestrecruitment@bluebirdcare.ie 

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